PRODUCT SUPPORT

Do you have a question, have you lost the instructions for your product, do you need to return or claim the goods?

Frequently asked questions

Can I have a custom phone case sewn/adjusted by you?

We are particularly pleased with any interest in products from our Prostejov workshop. Although it may not seem like it, any adjustments to individual pieces of cases are orders of magnitude more time-consuming, unfortunately it is not in our power to fulfill the requirements for adjustments. We try to fulfill the majority demand for cases by choosing from a portfolio of standard produced cases of various sizes, colors and materials.

How do I choose the right size universal case?

If you are not sure about the choice of case, do not hesitate to contact us in the chat in the lower right corner of the screen, our technicians will be very happy to advise you on the choice in a moment.

First, find out the dimensions of your phone. When choosing a case, follow the internal dimensions that are given in the description of each case.

The case can be slightly larger or smaller

If the case is a few millimeters larger, everything is fine. It doesn't matter, the phone can still be easily removed from the case. However, we do not recommend choosing a case that is larger than 3 mm , because the mobile phone would fall out of it on its own.

A case may also be suitable if it is slightly smaller than the phone. For example, cases made of genuine leather can stretch to the required size after a short time, up to 3 mm. However, it is necessary to take into account that at the beginning the phone will be able to be inserted into the case, but a little worse. However, the packaging size will soon adjust.

You can expand the case in other ways, for example by inserting cardboard. However, we do not recommend pulling it out more than 4 mm. PU leather cases stretch less, by a maximum of 1 mm.

Our universal cases are designed primarily for phones without additional protective covers . Their dimensions, shape or material of the internal embroidery are adapted to this.

Combination case with TPU cover

If you want to use the case in combination with e.g. the back TPU cover , don't forget to consider the size of this cover. The thickness of ordinary TPU covers is usually around 1.2 mm, this size needs to be added to the dimensions of the phone on each side (ie + 2.4 mm in width, depth and height).

Table of internal case sizes in mm

Size Height Width Thickness
WITH 119 50 12.9
M 115 59 9.3
ML 124 59 7.6
L 122 63 9.9
XL 125 66 8.5
XL+ 131 65 9
XXL 137 70 7.9
3XL 142 73 8.1
4XL 144 74 8.5
4XL+ 160 78 8.3
5XL 147 83 9.7
5XL+ 154 77 9.2
6XL 168 88 8
6XL+ 168 78 9

The tracker disconnects from the phone after a certain amount of time, or won't connect when I'm near it, how can I fix this?

The Android operating system automatically suppresses apps running in the background that have low activity. This causes that once the Smart app is running in the background, it is disabled by the system, consequently the trackers do not work properly. This behavior of the system can be solved by setting the optimization directly on the phone.
Instructions for correct system setup can be found here:

How to properly stick the protective glass on Samsung Galaxy S mobile phones?

1. Scan your fingers for identification

Before you start gluing the glass, first scan (identify) your fingers, so you can, for example, unlock the screen simply by touch. After sticking the protective glass, finger scanning would no longer be possible. If you have this set up, proceed further.

2. Turn on "Touch Sensitivity"

With Samsung Galaxy S mobile phones, after sticking the glass, it may happen that the display does not respond to your touches as it should. It has an easy solution - turn on "Touch Sensitivity" as follows:

  • Go to “ Settings ” and select “ Display ”
  • Click on “ Touch Sensitivity ” At this point the Touch Sensitivity feature should be turned on.

3. Stick the glass on the display

Now get down to gluing the glass itself. Our video will help you with proper gluing

4. Wait 10 minutes

You're done, you don't need to do anything else. In order for the display to function without problems, however, it is necessary to wait at least 10 minutes for the adhesive on the protective glass to properly "harden". After 10 minutes, unlock and lock the phone several times, then everything should work and you can use the phone straight away.

If you do not succeed in sticking the FIXED protective glass on the Samsung Galaxy S, write to us in the live chat here on the website, we will be happy to advise you.

Kde najdu manuál pro aplikaci FIXED Smart?

The manual for the FIXED Smart application can be found here.

Complaints and returns

Procedure for returns and complaints.

Some complaints can be assessed and resolved remotely based on a description, photo or video. Please, before sending us a complaint or return, contact us through the online chat in the lower right corner. We will first assess your request remotely and suggest a suitable solution.

1. Return form

Complaints about goods purchased before 11. October 2024

To claim products purchased before 11/10/2024, click the blue button below and follow the instructions.

(Blue button "Complain about older orders")

Complain about older orders

Complaints about goods purchased after 12. October 2024

To claim products from orders placed after 12. October 2024, click on the orange button below and follow the instructions.

(Orange button "Claim or return goods")

If you have any questions about the claim, please do not hesitate to contact us, for example via the online chat in the lower left corner of the screen.Our colleagues will be happy to help you.

Claim or return goods

2. Packaging

Pack the goods you want to return in such a way that the product or its packaging is not damaged during transport. Don't forget to include the completed Complaint Form (see previous point) and a copy of the sales receipt in the package.

3. Shipping

Send the complete shipment to our address. Add to the address whether it is a complaint or a return. This makes it easier for the shipment to reach the appropriate department.

CLAIMS / RETURNS
FIXED.zone a. s.
Budejovicka 19
370 01 Homole

Notice:
 Shipping costs for returning goods are borne by the sender.
You do not pay postage for the delivery of new or repaired goods.
The sales document also serves as a warranty card.
Only complete, unused and undamaged goods can be returned.

CONTACT US

Do you have a question about us and our products? Do not hesitate to contact us in the chat in the lower right corner of the page, our operators will be happy to answer your questions.