We believe in what we do and stand behind it.
At FIXED, we build on solid foundations. We manufacture our products with an emphasis on quality, reliability and durability. And because trust is built not only through good design, but also through great service, we add an extra year of warranty to your purchase - you get a total of 3 years of warranty.
Whether you are an end customer or a company , you have an extended warranty with us without complications and small print .
We will keep our promise because it is backed by concrete successes. Over the long term, 99.4% of our products are flawless. Only 0.6% of our products are returned to us for complaints, which is up to 5 times less than our competitors.
Warranty conditions
You just need to meet a few simple conditions:
- The product is from the FIXED brand.
- You used it in the normal way, in accordance with the instructions.
- You have proof of purchase.
- The device has been treated with care - the warranty does not cover damage caused by rough handling, impacts, power surges or natural disasters.
- The warranty does not apply to batteries or accumulators .
If the defect can be repaired, we will repair it for free. If repair is not possible, we will replace the product or issue you a voucher for a new product of the same value, which you can use directly in our e-shop.
The extended warranty applies to goods purchased after August 1, 2025.
Please also read the full warranty terms and conditions.
Warranty claim
Simply.
Fill out our form, which you can find below on this page, attach proof of purchase and ideally a photo of the product. Submit the form.
We will contact you and arrange the next steps. Pack the product and send it to our address. After processing on our side, we will agree on a solution with a repair, exchange or a voucher to the e-shop to purchase another product.
If you have any questions now, please contact our support .
Three-year warranty claim form
To use the 3-year warranty on your FIXED product, please fill out the form below.